2012 BBB Torch Award
Design Aire Inc. Wins 2012 BBB TORCH Award
St. Louis, Mo., August, 15, 2012 – Design Aire Inc. of Bridgeton, Mo., is among 11 businesses and two charities that will be presented with BBB TORCH Awards for exceptional ethical business practices and customer service from the Better Business Bureau (BBB) Serving Eastern Missouri and Southern Illinois on Nov. 2.
Six grandsons of founder Frank Fischer run the BBB Accredited Business, and four great-grandsons also work there. Co-owner Jack Goldkamp said the company has been providing service to heating customers for more than 100 years, adapting as technology and trends changed and adding air conditioning service and installation after World War II.
“We strive to do the work right the first time,” said Mark Goldkamp, president. When customers call about a problem, “you have to listen and try to get to the bottom of it.”
“Everything stops until you understand what the problem is and take care of it,” said Jack Goldkamp. “It’s a reflection on the family. We do not like it to reflect poorly on us.”